Shipping policy
We offer:
- UK Nationwide postage
- Local delivery
- Free collection from Houghton
Delivery options and charges will be shown at checkout where applicable.
UK online sellers should make delivery options, costs and arrangements clear to customers before they place an order.
Nationwide postage
We post orders across the UK.
Our postage price may vary depending on the size and weight of your order.
Larger or heavier orders may have a higher postage charge.
The available delivery options and applicable cost will be shown at checkout.
Our standard postage charge is currently £3.99, where applicable.
Dispatch
We aim to dispatch orders promptly.
Orders will usually be processed on the next working day.
During particularly busy periods, such as Christmas, markets, promotions or periods of unusually high demand, dispatch may take a little longer.
If there is likely to be a significant delay, we’ll do our best to let you know.
Delivery times
Once your order has been handed to the delivery provider, it is their responsibility to deliver the parcel.
Delivery times are estimates rather than guarantees and can occasionally be affected by postal delays, weather, strikes, busy periods or circumstances outside our control.
If you think your parcel is significantly delayed, please contact us and we’ll do our best to help.
Local delivery
We offer local delivery within a 15-mile radius of Houghton, Hampshire.
Our current local delivery charges are:
- Up to 10 miles: £2
- 10–15 miles: £3
The delivery charge will be shown at checkout based on your delivery address.
If you’re unsure whether we deliver to your area, please get in touch and we’ll be happy to check.
Local delivery may be subject to a minimum order value or delivery radius.
If your address is outside our delivery area, the local delivery option will not be available.
We may group local deliveries together, so your order may not be delivered immediately after placing it.
We will contact you with your contact details provided at checkout to arrange a suitable delivery time.
Free collection
Free collection is available from Houghton, Hampshire.
If you select collection at checkout, we’ll contact you with your contact details provided at checkout with the collection details.
Please don’t come to collect your order until we’ve confirmed that it is ready.
Incorrect address
Please check your delivery address carefully before completing your order.
If an order is returned to us because an incorrect or incomplete address was provided, additional postage may be required before we can resend it.
Damaged parcels
If your parcel arrives damaged, please take photographs of the packaging and products and contact us as soon as possible.
We may need photographs when making a claim with the delivery provider.
Delivery instructions / safe places
If you provide delivery instructions or ask a delivery provider to leave your parcel in a particular place, you are responsible for ensuring that the location is suitable and secure.
For edible products, we strongly recommend bringing parcels inside as soon as possible and storing treats according to the product instructions.