Privacy policy

At Hounds of Houghton, we respect your privacy and take care when handling your personal information.

This policy explains what information we collect, why we need it and how we use it when you visit our website, place an order, contact us or otherwise interact with Hounds of Houghton.

Because we use Shopify to operate our online shop, some of your information is also processed by Shopify and other trusted providers who help us run our business.


What information do we collect?

Depending on how you interact with us, we may collect:

  • Your name
  • Delivery and billing address
  • Email address
  • Telephone number
  • Order and purchase details
  • Payment and transaction information
  • Information you provide when contacting us
  • Information about how you use our website
  • Information collected through cookies and similar technologies

We only collect information that we reasonably need to run our business and provide our services.

 

How do we use your information?

We may use your information to:

  • Process and fulfil your orders
  • Take and process payments
  • Arrange postage, local delivery or collection
  • Contact you about your order
  • Deal with questions, enquiries and customer service
  • Manage returns, refunds and replacements
  • Keep appropriate business and financial records
  • Improve our website, products and services
  • Send marketing emails if you have chosen to receive them
  • Prevent fraud and help keep our website and customers safe
  • Meet our legal and accounting obligations

We will not use your personal information for purposes that are unrelated to running Hounds of Houghton unless we have a lawful reason to do so.


Marketing

If you choose to sign up to receive marketing emails from us, we may send you information about new products, offers, events, markets and other Hounds of Houghton news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Even if you unsubscribe from marketing, we may still need to contact you about an order you have placed with us.


How do we share your information?

We do not sell your personal information.

We may share relevant information with trusted companies and service providers that help us operate our business, for example:


  • Shopify, which hosts and supports our online shop
  • Payment providers
  • Postal and delivery companies
  • Website and technology providers
  • Email or marketing providers
  • Accountancy or professional services where necessary

We only share information where it is necessary to provide our services, operate our business or meet our legal obligations.


Shopify

Our online shop is powered by Shopify.

When you use our website or place an order, Shopify may collect and process information about your visit, account and purchase.

You can read more about how Shopify handles personal information in its own privacy information.


Shopify Privacy Policy⁠

How long do we keep your information?

We keep personal information only for as long as we reasonably need it.

Some information must be kept for longer because of legal, accounting or tax requirements.

When information is no longer needed, we will take reasonable steps to securely remove or dispose of it.


Keeping your information safe

We take reasonable steps to protect your personal information.

However, no online system can ever be guaranteed to be completely secure.

Please avoid sending sensitive information to us through public or unsecured channels.


Your rights

Depending on the circumstances and applicable data protection law, you may have rights including:

  • Asking what personal information we hold about you
  • Asking us to correct inaccurate information
  • Asking us to delete information where there is no reason for us to continue holding it
  • Asking us to restrict how we use your information in certain circumstances
  • Objecting to certain types of processing
  • Withdrawing consent where we rely on consent

If you want to exercise your rights or have a question about your information, please contact us.

The ICO recommends that businesses explain these rights, how customers can exercise them and how they can complain. 


Complaints

If you are unhappy about how we have handled your personal information, please contact us first so we have the opportunity to put things right.

You also have the right to complain to the Information Commissioner’s Office (ICO).


Children

Our website and products are intended for customers who are able to purchase goods.

We do not knowingly collect personal information from children for marketing purposes.

If you believe a child has provided us with personal information unnecessarily, please contact us.


Changes to this policy

We may update this Privacy Policy from time to time if our business, website or legal requirements change.

The latest version will always be available on our website.


Contact

Hounds of Houghton

Houghton, Hampshire

Email: houndsofhoughton@gmail.com